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Guest Relations Specialist
Gymkhana 91
Mumbai, Maharashtra, India1h agovia LinkedIn
About the Role
The Guest Relations Specialist is a full-time, on-site role at Gymkhana 91 in Mumbai. This role is responsible for welcoming guests, managing reservations and inquiries, and ensuring a smooth check-in and check-out experience.
Key Responsibilities
- Welcoming guests
- Managing reservations and inquiries
- Ensuring a smooth check-in and check-out experience
- Handling guest requests
- Resolving concerns promptly
- Coordinating with internal teams (e.g., front office, F&B, events)
- Maintaining accurate records of guest interactions
- Providing information about services and offerings
- Supporting sales of memberships or events
- Contributing to a consistently high standard of customer experience
- Maintaining a professional appearance
- Following company policies
- Actively seeking feedback to improve service quality
Requirements & Tech Stack
- Proficiency in using reservation or CRM systems
- Proficiency in basic computer applications
Qualifications
- Strong Guest Relations and Customer Service skills, with a focus on hospitality and professionalism.
- Excellent Communication and Customer Experience skills, including active listening and clear, courteous interactions.
- Basic Sales skills to promote memberships, services, and events while building long-term guest relationships.
- Ability to manage multiple tasks, prioritize effectively, and remain calm in high-traffic or high-pressure situations.
- Previous experience in hospitality, front office, or customer-facing roles is preferred.
- Fluency in English and local languages commonly used in Mumbai.
- Diploma or degree in Hospitality Management, Business, or a related field is an advantage.