Service Operations & Vendor Management Executive

Role Overview

The role is responsible for managing Partner & Brand Service Operations and Third-Party Brand Operations. This includes ensuring timely service ticket resolution, effective vendor coordination, spare parts follow-ups, and accurate Proforma Invoice (PI) management. The position requires end-to-end ownership of assigned activities, proactive follow-ups, timely corrective action, and adherence to defined processes and timelines to support efficient service delivery and a positive partner experience.

Key Responsibilities

• Manage day-to-day service operations and ensure timely resolution of service requests.
• Coordinate with vendors, brand teams, and partners to ensure smooth execution of service activities.
• Monitor pending activities, follow up proactively, and take timely action to avoid operational delays.
• Coordinate spare parts requirements and dispatches to support timely service resolution.
• Handle quotations and Proforma Invoice (PI) preparation, validation, and coordination with relevant stakeholders.
• Maintain accurate operational records and provide timely updates on ongoing activities.
• Identify operational issues, take appropriate corrective action, and escalate matters when required.
• Follow established processes and ensure tasks are completed accurately and within committed timelines.
• Take ownership of assigned responsibilities and drive activities through to completion with minimal supervision.
• Identify opportunities to improve operational efficiency and ensure consistent execution of daily responsibilities.

Requirements & Tech Stack

• MS Excel
• Google Sheets

Qualifications

• Strong coordination, communication, and follow-up skills.
• Proactive approach to problem-solving and task management.
• Ability to take ownership and work independently.
• Good organizational skills and attention to detail.
• Ability to manage multiple priorities and deliver within timelines.
• Ability to handle manual operational tasks, data entry, and documentation accurately and efficiently.
• Willingness to take up operational and administrative tasks as required, with a proactive approach and strong attention to detail.
• Commitment to accuracy, process adherence, and continuous improvement.