Customer Relationship Management, Bangalore

About the Role

This is a full-time, on-site Customer Relationship Management role based in Bengaluru. The position involves supporting client interactions, maintaining CRM records, and ensuring timely responses to inquiries and follow-ups. The role includes coordinating with internal teams such as sales and project management to track client requirements and property-related activities. Daily tasks also include updating customer information, assisting in resolving queries, and contributing to a positive client experience. As a fresher role, the position offers training and guidance to build strong client servicing and relationship management capabilities.

Key Responsibilities

• Support client interactions.
• Maintain CRM records.
• Ensure timely responses to inquiries and follow-ups.
• Coordinate with internal teams (sales, project management) to track client requirements and property-related activities.
• Update customer information.
• Assist in resolving queries.
• Contribute to a positive client experience.

Requirements & Tech Stack

• Ability to work on-site in Bengaluru.
• Ability to manage multiple tasks.
• Ability to maintain attention to detail.
• Proficiency in MS Office tools.
• Familiarity with CRM software is an advantage.

Qualifications

• Strong Customer Relationship Management (CRM) and client servicing skills.
• Effective Communication skills, both verbal and written.
• Sales and persuasion abilities, with interest in real estate consulting.
• Analytical Skills to interpret data and support informed client decisions.
• Basic Project Management skills to coordinate property-related activities and timelines.
• Relevant bachelor’s degree or diploma in business, commerce, marketing, or a related field is preferred.
• Customer-focused mindset.
• Integrity.
• Willingness to learn and grow in the real estate domain.