Client Success Associate (French Speaking)

Key Responsibilities

• Build, develop, and manage relationships with clients ranging from senior C-levels to junior client professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices.
• Ensure client success in the utilization of their Gartner subscription, leading to customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls and engagements to surface client priorities.
• Recommend programs of action that drive high value and return on investment for their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of client book of business, analyzing performance and key client engagement metrics.

Requirements & Tech Stack

• Strong communication skills.
• Collaboration skills.
• Prioritization skills.
• Critical thinking skills.
• Influencing skills.
• French speaking ability.

Qualifications

• 6+ months of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Bachelor’s degree preferred.