Customer Success Associate
Flexiple
India0–2 yrs7m agovia LinkedIn
About the Role
This role is for a business-process outsourcing firm serving mid-market clients abroad, partnering with Flexiple to grow their customer success associate bench. The primary focus is on managing the onboarding and renewal administration while senior Customer Success Managers (CSMs) handle relationship calls.
Key Responsibilities
- Confirming contract dates.
- Prepping onboarding checklists.
- Updating account notes after every touchpoint.
- Pulling together numbers a CSM needs before a client conversation.
- Over time, you will start joining calls and eventually running smaller ones solo.
Requirements & Tech Stack
- Comfortable in spreadsheets and a CRM.
- Able to keep records accurate under a caseload.
- Clear, professional writing for client-facing emails and notes.
- Reliable in a hybrid setup with regular in-office days.
Qualifications
- 0 to 2 years of experience.
- Freshers with strong written English are welcome.
Location: Hybrid out of Noida or Kolkata.