Package Consultant-ServiceNow

About the Role

A career in IBM Consulting involves building long-term client relationships and worldwide collaboration. You will work with leading companies across industries, assisting them in their hybrid cloud and AI journeys. You will be equipped with tools to drive meaningful change and accelerate client impact, supported by strategic partners, robust IBM technology, and Red Hat. Curiosity is key to success at IBM Consulting, where challenging the norm, exploring new ideas, and creating innovative solutions are encouraged. The culture of growth and empathy focuses on long-term career development while valuing unique skills and experiences.

As a Package Consultant: ServiceNow, you will deliver advisory and implementation services across all ServiceNow capabilities. This role partners with clients to translate business and operational needs into effective solutions. The focus is on designing, configuring, and optimizing workflows, emphasizing solution delivery and collaboration between business and technical teams.

Key Responsibilities

• Solution Design: Designing and configuring workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
• Implementation Leadership: Leading implementations from configuration through testing and deployment, ensuring successful project delivery.
• Post-Go-Live Support: Supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction.
• Process Improvement: Helping organizations maximize the value of their ServiceNow investment through best-practice process improvement and platform configuration.

Requirements & Tech Stack

• ServiceNow Configuration: Exposure to designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
• Implementation Delivery: Experience with leading implementations from configuration through testing and deployment, ensuring successful project delivery and client satisfaction.
• Technical Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.
• Solution Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.
• Platform Enhancement: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.

Qualifications

• Master's Degree

Preferred Technical and Professional Experience:

• ServiceNow Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.
• Technical Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.
• Platform Upgrades: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.