Customer Support Executive
Ienergizer
Noida0–5 yrs7h agovia Naukri
Job Title: Customer Support Executive
Company: Ienergizer
About the Role
We are looking for enthusiastic and customer-oriented candidates to join our Premium Customer Support team. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer queries professionally.
Key Responsibilities
- Handle customer queries and provide accurate information and effective solutions.
- Resolve customer complaints while maintaining high customer satisfaction (CSAT).
- Communicate professionally and ensure a smooth customer experience.
- Maintain assigned KPIs, AHT, and quality standards.
- Update customer information and follow company policies and procedures.
- Escalate complex issues to the relevant department when required.
Requirements
- Freshers and experienced candidates are welcome.
- Graduate or undergraduate candidates can apply.
- Good verbal and written communication skills.
- Basic computer knowledge and problem-solving abilities.
- Immediate joiners preferred.
Tech Stack & Tools
- Basic Computer Knowledge
Qualifications
- Graduate / Undergraduate
Additional Information
- Salary: 20,000 CTC to 31,000 CTC per month
- Working Days: 6/5 Days a Week
- Shift: Day Shift for Girls | Rotational Shifts for Boys
- Interview Mode: Walk-in Interview
Interested candidates can attend the walk-in interview or share their CV to HR Kanchan Pandey-8796922045 for this opportunity.