Customer Support Engineer
Oxford Instruments plc
Mumbai Metropolitan Region47m agovia LinkedIn
About the Role
Oxford Instruments, Plasma Technology, India is seeking a Customer Service Engineer to support PT’s customers in India. This role will be based in Bengaluru / Delhi and will involve new tool installs, upgrades, warranty support, and billable service.
Key Responsibilities
- New tools install and commissioning: follow QCF300 commissioning guide to install and commission new tools. This will involve domestic and overseas travels.
- Upgrades: follow upgrade SOPs to install and commission upgrades.
- Warranty Support: maintain and sustain warranty tools, and troubleshoot and repair warranty tool issues.
- Billable Service: carry out billable service and training on out-of-warranty tools.
- Stocks and materials RMA assistance.
- Follow up the reporting and documentation requirements for every service activity.
Requirements & Tech Stack
- Hardware experience on semiconductor equipment
- Ability to look up electrical drawings
- Familiar with Vacuum and RF components operating mechanisms and theory
- Logical thinking on tool issues troubleshooting
- Experience with either Ion Beam (Deposition or Etch) or PECVD / ICPCVD / ALD or RIE / ICP tools is preferred.
- English communication and negotiation skills
Qualifications
- A relevant engineering degree. EE or ME engineering preferred.
Personal Qualities
- Able to work independently.
- Prepare proactively and act efficiently.
- Positive thinking and easy going.
- Willing to take responsibility and own accountability.
- Willing to take challenges and accept to travel frequently.