Customer Service Specialist

Job Title: Customer Service Specialist

Company: FASTSIGNS of Blue Ash

About the Role

FASTSIGNS of Blue Ash is a locally operated visual communications and signage company. This is a full-time, on-site role responsible for greeting and assisting customers in person, by phone, and via email, ensuring a positive and professional experience. The work environment is customer-focused and fast-paced.

Key Responsibilities

• Greet and assist customers.
• Answer inquiries.
• Provide product and service information.
• Prepare quotes.
• Enter and track orders.
• Coordinate with production and installation teams to meet deadlines.
• Update customer records.
• Handle basic billing or payment questions.
• Follow up to ensure satisfaction.
• Communicate clearly with colleagues.
• Help maintain an organized front office environment.

Requirements & Tech Stack

• Professional Phone Etiquette
• Clear, courteous communication with customers and coworkers.
• Strong organizational skills
• Attention to detail
• Ability to manage multiple tasks and priorities.
• Comfort using computers, POS systems, and basic office software (e.g., email, spreadsheets, CRM tools).
• Corebridge CRM experience is a plus.

Qualifications

• Knowledge in the sign industry is desirable.
• Ability to deliver excellent Customer Service and support strong Customer Satisfaction.
• Skills in Customer Support and enhancing the overall Customer Experience.
• Prior experience in a customer-facing role, preferably in retail, print, signage, or a service-oriented environment.
• Ability to work on-site full time, collaborate with a team, and adapt in a fast-paced setting.
• High school diploma or equivalent.
• Additional education or training in customer service or business is a plus.