Member Services Representative

About the Role

Alaska Village Electric Cooperative is seeking a dependable, customer-focused Member Services Representative (MSR) to join our Member Services team. This role offers significant room to learn, develop new skills, take on additional responsibilities, and grow within the department. MSRs receive cross-training in multiple areas of electric utility operations.

Key Responsibilities

As an MSR, you will serve as a primary point of contact for AVEC members while supporting the day-to-day operations of the Cooperative. Responsibilities may include:

• Assisting members by phone, email, and in person
• Establishing new electric service and processing account changes
• Processing connects, disconnects, meter changes, and service requests
• Processing payments and maintaining accurate and confidential member account information
• Assisting members with online account access and troubleshooting
• Supporting collections and payment arrangements
• Coordinating with billing, metering, operations, and other departments

Opportunity to Grow

As you gain experience, you'll have opportunities to cross-train and develop specialized skills in areas such as:

• Utility Billing & Accounts Receivable: Prebilling, monthly billing, billing corrections, account reconciliation, reporting, and rate administration
• Collections: Delinquent account management, payment arrangements, disconnect-for-nonpayment processes, and account write-offs
• Membership & Metering: Service changes, meter activity, account setup, rate classifications, and energy usage inquiries
• Patronage Capital: Capital credit records, estate claims, refunds, and member assistance
• Annual Meetings & Cooperative Programs: Village meetings, delegate coordination, scholarships, Board support, and other member programs

Requirements & Tech Stack

We are looking for someone with a strong foundation, attention to detail, a willingness to learn, and an interest in developing broader skills and responsibilities over time.

• High school diploma or GED
• Previous customer service, administrative, accounts receivable, billing, or related experience
• Strong computer skills and ability to learn new systems
• Excellent communication and interpersonal skills
• Accuracy and attention to detail
• Ability to organize priorities and meet deadlines
• Professionalism and composure when assisting members in difficult situations
• Dependability, punctuality, and consistent attendance
• Ability to work independently while also contributing to a team
• A positive attitude and willingness to learn

Experience in accounts receivable, utility billing, collections, or customer service is preferred, but we also value candidates with transferable skills and the desire to grow.

Qualifications

• Dependable
• Customer-focused
• Attention to detail
• Willingness to learn
• Interest in developing broader skills and responsibilities