Telecaller

About the Role

This is a full-time, on-site Telecaller role based in Noida. The Telecaller will handle outbound and inbound calls to inform potential customers about property offerings, clarify requirements, and generate qualified leads for the sales team.

Key Responsibilities

• Maintain call logs.
• Update lead and customer information in the system.
• Schedule appointments or site visits.
• Follow up with prospects to support conversions.
• Explain project details clearly.
• Address basic queries.
• Escalate complex questions to the appropriate team members.
• Collaborate closely with sales and marketing colleagues to meet call targets and contribute to overall business growth.

Requirements & Tech Stack

• Basic computer literacy, including data entry, CRM or spreadsheet usage, and email communication skills.

Qualifications

• Strong verbal communication skills.
• Active listening ability.
• Clear telephone etiquette.
• Customer service skills, such as patience, problem-solving, and the ability to handle objections and follow up professionally.
• Time management and organizational skills to manage call volumes, maintain accurate records, and meet daily and weekly targets.
• Prior experience in telecalling, telesales, customer support, or real estate sales support is beneficial.
• Comfort working in a target-oriented environment and willingness to learn about real estate products and market trends is preferred.
• Minimum of a high school diploma; a graduate degree in any discipline is an advantage.
• Proficiency in Hindi and basic to good English communication is desirable.