Desktop Support Technician
Kwik Trip, Inc.
La Crosse, WI0–2 yrs55m agovia LinkedIn
About the Role
Kwik Trip’s IT Department has an opening for a Desktop Support Technician at the La Crosse Support Center. This is an onsite role.
Key Responsibilities
- Provide desktop support for Support Center coworkers, resolving hardware and software issues.
- Serve as second-tier support for escalated Help Desk tickets.
- Analyze recurring issues and proactively identify permanent solutions.
- Set up and configure new hardware including computers, monitors, printers, tablets, scanners, and mobile devices.
- Fulfill IT service requests such as software installations, user account setups, remote access configuration, and permissions management.
- Maintain accurate asset tracking using Kwik Trip’s Asset Management system.
- Organize and manage hardware inventory and storage areas.
- Rotate on-call duties approximately every 8 weeks.
- Assist with small projects and other duties as assigned.
Requirements & Tech Stack
- Active Directory
- IT service management tools
- Basic networking
- Hardware/software troubleshooting
- Windows OS
- Microsoft Office
- General networking concepts
Qualifications
- Associate degree in Information Technology or a related field.
- 0 to 2 years of experience in technical support or service desk roles.
- Ability to create technical documentation and support users of varying technical skill levels.
Even better if you have:
- ITIL certification or other technical certifications (CompTIA A+, Network+, Server+, MCSE, ServiceNow).
- Familiarity with tools such as ServiceNow, SCCM, Cisco Jabber, Office 365 Admin, Airwatch, AS400, Hyland OnBase.
Work Schedule
- Monday through Friday, daytime hours.
- On-call rotation every 8 weeks.