At Your Service Center Associate, Rosedale Center

About the Role

The At Your Service Center Associate is central to delivering a seamless and personalized shopping experience by supporting all At Your Service activities. This role involves Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks, all while upholding Macy's service standards.

Key Responsibilities

• Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
• Uphold Macy's service standards.
• Maintain a clean, organized, and inviting shopping space.
• Greet teammates and ensure the At Your Service area is ready for customers.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
• Welcome customers with genuine hospitality, engage in conversations, and build relationships.
• Assist customers in all aspects of total store fulfillment.
• Be proficient in all systems needed to complete transactions.
• Ensure the collection area is organized for a friction-free customer pick-up experience.
• Recover merchandise and keep pick-up and return areas clean.
• Ensure timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders.
• Share Loyalty program benefits.
• Support teammates with honesty, care, and collaboration.
• Strive to improve daily, take pride in work, achieve sales goals, and learn from others.
• Meet daily sales goal challenges.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.

Requirements & Tech Stack

• Flexibility in availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Ability to make prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Resourceful and eager to adapt to changing priorities.
• Ability to work independently and as part of a team.
• Comfort handling electronic devices.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Essential Physical Requirements

• Talking
• Lifting
• Constant moving
• Standing for at least two consecutive hours
• Reaching with arms and hands
• Lifting at least 25lbs
• Stooping
• Kneeling
• Crouching
• Climbing ladders
• Reaching, including above eye level
• Close vision
• Color vision
• Depth perception
• Focus adjustment

Qualifications

• Strong multitasking abilities.
• Problem-solving skills.
• Attention to detail.
• Customer-first mindset.
• Thrive in a fast-paced environment.
• Enjoy meeting people, learning about them, and sharing information.
• Experience with electronic devices is beneficial.

What We Can Offer You

• Dynamic, inclusive environment.
• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Access to Colleague Resource Groups.
• Volunteer opportunities.