Pharmacy Customer Service Representative I
OneWorld Community Health Centers
Omaha, NEFresher3m agovia LinkedIn
Two full-time positions (1.0 FTE | 40 hrs/week) and one part-time position (0.50 FTE | 20 hrs/week).
Located on the Main Livestock Exchange Campus (30th & L).
Schedule: Monday - Friday, rotating Saturday shift.
About the Role
The Pharmacy Customer Service Representative I (PCSR I) supports the organization's goal to develop and sustain pharmacy services for patients. The PCSR I works as part of a team providing support for OneWorld's pharmaceutical programs.
Key Responsibilities
- Welcomes patients to the pharmacy, inquires how to assist them, and provides excellent customer service.
- Collects patient fees.
- Registers, updates, and maintains patient records and insurance information in the pharmacy software system.
- Performs daily cash register operations and follows cash handling procedures.
- Receives, refills, and mails prescriptions as requested by patients.
- Advises patients on medication financial assistance options and directs them to appropriate resources and staff.
- Provides written translation services and verbal interpretation between patients and pharmacy staff as needed.
- Contributes to maintaining a cooperative work environment.
- Provides assistance in administrative support.
Requirements & Tech Stack
- Pharmacy software system
- Cash register operations
- Cash handling procedures
Note: The tasks outlined above are a general overview and not exhaustive. Additional tasks may be assigned.