Retail Associate

About the Role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This role involves engaging with customers, maintaining store standards, and supporting operational goals.

Key Responsibilities

• Understands and practices safety as the number one priority.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all Customers and Associates with respect and courtesy, being friendly and professional.
• Greets all Customers by making eye contact, smiling, and saying "hello" throughout the Store.
• Says "thank you" with every register transaction.
• Provides prompt and efficient responses to Customers.
• Responds to Customer Service calls immediately.
• Handles Customer issues courteously and helpfully, escalating to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to maintain merchandise, customer, and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedites newly received merchandise receipts to the sales floor with urgency, merchandising items per company best practice and maintaining merchandise/brand name familiarity.
• Understands the Loss Prevention Awareness program, Shortage Highway, Store Protection Specialist (SPS) position, and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash, credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification of Store Leadership for approvals.
• Follows all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role and maximizes productivity by executing all Store best practices.

Requirements & Tech Stack

• PDTs
• Registers
• PCs

Qualifications

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.