Early Morning Stock Associate

Ross Stores, Inc.

About the Role

Join a team that values its people at Ross, a leading off-price retail chain with over 2,200 stores, known for bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun treasure hunt experience.

Key Responsibilities

• Ensure Customers have a positive shopping experience by making eye contact, smiling, and greeting all Customers in a courteous and friendly manner.
• Treat fellow Associates with respect.
• Efficiently follow all company best practice standards and maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Perform a range of functions in all areas of the Store as business needs require.
• Safety: Understand and practice safe behaviors, maintaining a high level of awareness on the sales floor to create a safe and secure shopping environment. Correct or report any unsafe conditions or practices.
• Customer Assistance: Assist Customers in any way necessary, including register operations, helping with merchandise, and answering questions politely and knowledgeably. Greet all Customers and say "thank you" with every register transaction. Provide prompt and efficient responses, handling Customer issues courteously and calling Store Leadership when needed.
• Brand Representation: Represent and support the Company brand at all times.
• Cleaning Tasks: Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Merchandise Presentation: Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store. Expedite newly received merchandise to the sales floor with urgency, merchandising items per company best practice and maintaining merchandise/brand name familiarity.
• Loss Prevention: Understand the Loss Prevention Awareness program, Shortage Highway, Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Integrity: Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, credit card information, and merchandise.
• Mark-Out-of-Stock (MOS): Follow all Mark-Out-of-Stock (MOS) policies and procedures.
• Transactions: Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures. Maintain a high level of awareness and accuracy when handling bankable tenders.
• Productivity: Demonstrate a sense of urgency, maximizing productivity by executing all Store best practices and minimizing steps in the workflow.

Requirements & Tech Stack

• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Qualifications

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.