Residential Installation & Service Technician

About the Role

• Entry-level field role for individuals who enjoy hands-on work, problem-solving, and helping customers.
• Responsible for installing, maintaining, and troubleshooting residential voice, video, and internet services.
• Involves completing field assessments, performing service calls, and building technical skills through paid training and required certifications.
• Work is performed directly in customers’ homes and neighborhoods.
• The work is physical and performed in a variety of environments, including outdoor conditions and confined spaces.
• Requires reliable, consistent attendance and flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime.

Key Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

• Own the customer experience.
• Be enthusiastic learners, users and advocates of game-changing technology, products and services.
• Work together and be open to new ideas.
• Be an active part of the Net Promoter System.
• Drive results and growth.
• Support a culture of inclusion.
• Do what's right for each other, customers, investors and communities.

Requirements & Tech Stack

• Coaxial cable
• Ethernet
• Wi-Fi technology
• Ladders
• Hand tools
• Meters
• Light power tools
• Driver’s license

Qualifications

• High School Diploma / GED
• Customer-Focused
• Professional Etiquette
• Technical Knowledge
• Adaptability
• Self Motivation
• Communication
• Resilience
• Critical Thinking
• Problem Solving

Compensation & Benefits

• Base Pay: $20.00/hour
• Quarterly bonuses
• Paid training
• Comprehensive benefits effective Day 1, including health, dental, and vision coverage.
• Paid time off
• Company-observed holidays
• Discounted cable services