Entry-Level Training Program (CAA Mailroom)

About the Role

CAA is seeking an enthusiastic go-getter for its Entry-Level Training Program (ETP). Opportunities are available in-person in Los Angeles, Nashville, and New York. Participants gain industry experience across Entertainment, Media, Brands, and Sports, receive professional development, and support agency operations. This program consists of three distinct rotations: Reception, Mailroom Clerk, and Floating Assistant, designed to build skills and provide exposure to the agency. Successful ETP employees are positioned for CAA Assistant roles.

Key Responsibilities

Reception

• Welcome clients, colleagues, and guests with white glove service.
• Answer incoming calls and transfer callers.
• Schedule meetings and book conference rooms.
• Maintain confidentiality of records and information.
• Build and foster relationships with colleagues.
• Uphold CAA standards.

Mailroom

• Perform internal and external mail/messenger activities (sorting, tracking, delivering, pickup).
• Set up and break down conference rooms and event spaces.
• Operate mailing, copy, binding, and fax equipment.
• Perform other assigned tasks and special projects.
• Maintain confidentiality of records and information.
• Build and foster relationships with colleagues.
• Uphold CAA standards.

Floating Assistant

• Provide interim coverage for Assistants, supporting Agents and Executives.
• Handle administrative duties including heavy phones, coordinating meetings and schedules, preparing expense reports, producing correspondence, and special projects.
• Maintain confidentiality of records and information.
• Build and foster relationships with colleagues.
• Uphold CAA standards.

Requirements & Tech Stack

• BA/BS from an accredited University or College is preferred.
• Demonstrated passion for Entertainment, Media, Brands, and/or Sports.
• Desire to grow within the Entertainment, Media, Brands, and Sports Industry.
• Excellent customer service skills.
• Strong networking and communication skills, with an exceptional phone demeanor.
• Excellent interpersonal and problem resolution skills.
• Ability to multi-task and meet deadlines.
• Collaborative team player.
• Detail-oriented and extremely organized.
• Ability to work in a fast-paced, high-volume environment.

Compensation

• Base hourly rate: $20 - $20.50/hr.
• Eligible for benefits and discretionary bonus.