Customer Service Associate

About the Role

The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager at Arhaus Upholstery in Conover, NC. This is a full-time, hourly, Non-Exempt position.

Key Responsibilities

• Responsible for COM, CFA, and CTM orders.
• Mailing of CFA’s to customers and keeping up with approvals.
• Managing all 860 changes daily.
• Answering questions regarding fabric availability.
• Processing tickets weekly for casing and core schedules.
• Providing backup for Order Proofing.
• May be cross-trained to help with other functions/tasks as needed.
• Performing other tasks as requested by the supervisor.

Requirements & Tech Stack

• Computer experience (e.g., email, Excel, Word).
• High School Diploma required.
• Strong collaboration and interpersonal communication skills.
• Strong organization, analytical, and problem-solving skills.
• Ability to be an autonomous/independent worker.
• Ability to perform established goals in a fast-paced environment.
• Strict attention to detail.
• Must be a Team Player.
• Must be reliable.
• Must be able to work with minimum supervision.
• Must have your own reliable transportation.
• Must be able to work weekends and overtime.
• Strong communication skills in reading, comprehending, speaking, and writing in English.
• Ability to lift/push/pull up to 40 lbs.
• Ability to sit for a minimum of 8 hours per day.
• Some walking/standing required.
• Ability to work in normal conditions of a furniture manufacturing plant (heated and cooled) and a typical office environment.
• Must have good vision.
• Ability to wear required PPE of Safety Glasses and close-toe/close-heel shoes when required.
• Ability to adhere to all Safety policies and procedures.

Qualifications

• Computer experience such as using email, Excel, word, etc.
• Furniture Customer Service Experience is preferred.
• High School Diploma is required.
• Bachelor’s degree is preferred.