Service Process Coordinator
Citi
About the Role
The Service Process Coordinator 2 performs basic assignments under direct supervision and may service a range of products/services. The role requires applying knowledge of broad work area procedures and activities, with a focus on attention to detail and task accuracy. The position involves exchanging basic to moderately complex information with others for understanding and basic support, and requires basic written, verbal, and listening skills. A basic knowledge of the organization is also necessary.
Key Responsibilities
- Organizes, records, processes, and services the production output of various, basic servicing activities.
- Works on basic projects under direct supervision.
- Supports a range of products/services.
- Applies knowledge of broad work area procedures and activities.
- Applies attention to detail and task accuracy.
- Scans files into a computer application to validate accuracy while sitting at a desk.
- Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.
Requirements & Tech Stack
- Basic written, verbal, and listening skills.
- Basic knowledge of the organization.
Qualifications
- Prior work experience in a related job that provides a good understanding of activities, policies, procedures, and concepts of the work area.
- High School diploma or equivalent.
- Position requires the ability to lift/maneuver 30 lb. bankers boxes and push/pull fully loaded wooden carts.
- Position requires standing, stooping, bending, stretching for complete 8-hour shifts for pulling or re-filling files.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Operations - Core
Job Family: Processor
Time Type: Full time
Primary Location: Ofallon, Missouri, United States
Salary Range: $39,520.00 - $46,810.00
Anticipated Posting Close Date: Oct 29, 2026