Front Desk Receptionist

About the Role

Guten Tag Kolkata is a backpacker hostel in Salt Lake City, Kolkata, providing affordable and friendly accommodation. The hostel aims to create a welcoming, community-oriented environment for travelers.

Role Description

The Front Desk Receptionist is a full-time, on-site role. This position serves as the primary point of contact for guests, handling greetings, check-ins, and check-outs, and offering information about the hostel and local attractions.

Key Responsibilities

• Greeting arrivals, managing check-in and check-out.
• Providing information about the hostel and local attractions.
• Handling phone and in-person inquiries.
• Maintaining reservation records.
• Processing payments.
• Performing basic clerical and administrative tasks.
• Coordinating with housekeeping and other staff.
• Responding to guest requests or concerns.
• Ensuring the lobby and reception area remain clean, organized, and welcoming.
• Upholding hostel policies.
• Maintaining accurate documentation.
• Supporting a friendly and inclusive atmosphere for guests.

Qualifications

• Strong customer service and communication skills.
• Proficiency in phone etiquette and core receptionist duties.
• Basic clerical skills, including record keeping, data entry, and managing booking systems.
• Ability to speak and write clearly in English.
• Knowledge of local languages (e.g., Bengali, Hindi) is an advantage.
• Comfort working in a hostel or hospitality environment.
• Organizational skills, reliability, and attention to detail.
• Prior experience in reception, front office, or customer-facing roles in hospitality or service sectors is preferred.
• Flexibility to work hostel hours, including evenings, weekends, and holidays.