Field Engineer

About the Role

The Field Engineer plays a crucial role in implementing complex communication system infrastructure and providing technical support for specialized sub-systems and product applications. This role requires extensive travel (>75%) and a strong blend of RF communications and computer/networking expertise. The successful candidate must possess excellent communication skills, a professional image, and the ability to operate effectively under pressure and with minimal direct supervision.

Key Responsibilities

• System Implementation & Design: Collaborate with Engineering, Project Management, and Sales teams to design, implement, test, optimize, cutover, and document communication systems.
• Onsite & Remote Configuration: Utilize design tools, planners, and formalized processes to perform remote and onsite configuration of network, server, RF, and database components. Generate 'as-configured' documentation and baseline reports.
• Installation Oversight & Documentation: Oversee the onsite installation of network, server, and RF equipment using system design drawings and product documentation. Provide 'as-built' information for the final system documentation package.
• Troubleshooting & Maintenance: Perform onsite and remote troubleshooting of networks, servers, databases, and RF infrastructure using system logs and tools. Ensure system logs and event monitoring applications are clear of faults. Conduct preventative maintenance routines, focusing on trend analysis and documentation.
• Acceptance Testing & Optimization: Execute product and system test plans for acceptance testing, correct any deficiencies, and provide accepted test results for documentation. Perform performance verification and optimization of digital and analog RF infrastructure based on FCC license data and design parameters, providing baseline measurement data.
• Technical Problem Solving: Design and develop solutions for complex technical issues encountered during system implementation, upgrades, or support, leveraging project design drawings and customer system information.
• Reporting: Provide weekly reports detailing activities and accomplishments.
• RF & Networking: Strong combination of multi-site RF communication systems and computer/networking skills. Proficient in LAN/WAN IP networks, including the installation, configuration, and maintenance of network systems (cabling, routers, switches, firewalls).

Technical Experience (Installation, Administration, And Troubleshooting)

• Server Virtualization (VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+).
• Server Operating Systems (Windows Server 2008 R2, 2012 R2, 2019).
• Workstation Operating Systems (Windows 7 & 10).
• Switches, routers, firewalls (HP and Juniper preferred).
• Secure products/protocols (KMF, KVL, AES).
• RF systems (transmitters, receivers, filters, antenna networks).
• Project 25 products (trunked and conventional).
• Logging recording systems.

Demonstrated Systems Experience With

• Motorola base stations (G-Series).
• Motorola consoles (MCC7500, AXS).
• Astro25 Master Site, Astro 25 Multisite, and ASR equipment.
• Channel Banks and T1 Circuits.
• Standard telephony, dedicated data circuits, and packet-switching techniques.

Test Equipment Proficiency

Skilled in using various communications test equipment, including:

• Communication system analyzers (S412E LMR Master, Viavi 3920B).
• RF Power Sensor.
• Ethernet test sets (Anritsu 9090A, VeeX MTX150, T-BERD 5800).
• T1 test sets, TIMS (Transmission Impairment Measurement Set).
• Motorola subscribers (APX, APX Next) and CPS programming software.

General Skills

• Highly computer literate with proficiency in MS Office (Word, Excel, PowerPoint, Access) and Google G-Suite applications.
• Strong self-management and interpersonal skills for effective interaction with customers, partners, and internal teams (Sales, Engineering, Project Management, Customer Service).
• Ability to operate calmly and effectively to resolve customer issues in stressful situations.

Qualifications

• Bachelors Degree OR 4+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, Military, Motorola equipment, IT Systems, Telecommunications, Public Safety, Engineering or Networking equipment.
• Valid driver’s license with a clean driving record.
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contracts.
• Legal authorization to work in the U.S. indefinitely is required.
• Willingness to travel extensively (>75%).
• Industry network certification (or pursuit thereof) is desirable (e.g., CompTIA Network+, Security+, Juniper JNCIA, Cisco CCNA, Nokia NRS1).

Additional Requirements

• Excellent communication skills and professional presentation.
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.