CRM Technical Consultant
Infosys
Bengaluru East, Karnataka, India4h agovia LinkedIn
About the Role
The CRM Technical Consultant will implement and support SAP Trade Management 4.0+, focusing on technical design and enhancements.
Key Responsibilities
- Implement and support SAP Trade Management 4.0+, including technical design and enhancements.
- Develop and customize SAP CRM WebUI components using BOL/GenIL frameworks.
- Analyze business requirements and design/architect solutions for technical gaps in Trade Management.
- Manage CRM–S/4HANA and CRM–BI integration scenarios, including monitoring queues and loads.
- Perform CRM ABAP development using ABAP OO, BAdIs, Enhancements, and One Order Framework.
- Support CRM core modules including Sales, Service, and Marketing frameworks.
- Handle technical objects such as Reports, Actions, Status Mgmt, Interfaces, IDocs, Smart Forms, and Transaction Launcher.
- Collaborate with functional, BI, and S/4 teams to ensure end-to-end delivery and provide documentation & KT.
Requirements & Tech Stack
- Strong hands-on experience in SAP Trade Management (TM) 4.0 or higher.
- Expertise in CRM WebUI programming, configuration, and BOL/GenIL.
- Deep knowledge of CRM Middleware, including initial/delta loads, queue monitoring, and debugging.
- Proficiency in CRM ABAP including OO, BAdIs, Enhancements, BAPIs, and FM usage.
- Understanding of One Order Framework, Marketing CGPL framework, and CRM TM tables.
- Knowledge of CRM to BI and CRM to S/4HANA integration processes.
- Exposure to UI5 enhancements in Trade Management and RICEFW objects.
- Experience with Web Services, interfaces, transaction launcher, and CRM debugging tools.