Quality Engineer

Mooresville, NC

Responsible to: Quality Manager - US Operations

Shift Schedule: Monday - Friday, 7:00 AM - 3:30 PM

About the Role

SHD Composite Materials Inc. is seeking a Quality Engineer to support, maintain, and continually improve the organization’s Quality Management System. This role ensures products, processes, and materials meet customer, regulatory, and internal quality requirements. You will collaborate with Production, Engineering, Inspection, Supply Chain, and Management teams to drive compliance, resolve quality issues, support process improvement, and promote a culture of quality, safety, and customer satisfaction.

Key Responsibilities

Quality Management System / Compliance

• Work in accordance with company Quality, Health, and Safety procedures.
• Support the Quality Manager in maintaining the Quality Management System in compliance with AS9100 and ISO 9001 requirements.
• Conduct internal audits of processes, procedures, and records to verify compliance and identify improvement opportunities.
• Participate in customer order, contract, and specification reviews to ensure quality requirements are understood and achievable.
• Participate in cross-functional Management of Change activities.
• Support aerospace, customer, regulatory, and internal quality requirements through accurate documentation, process control, and quality system discipline.

Non-Conformance / Corrective Action

• Investigate, address, and document customer complaints, concerns, and quality issues.
• Identify and raise internal non-conformance reports, lead root cause investigations, and support the implementation of corrective and preventive actions (CAPA).
• Validate the effectiveness of CAPA and follow up for sustained improvement.
• Manage containment activities and support the control, disposition, and documentation of non-conforming products and raw materials.
• Utilize structured problem-solving methods such as 5 Whys, fishbone diagrams, 8D, and similar tools.

Quality Data / Process Improvement

• Collect, analyze, and summarize quality data to prepare and present KPI reports and performance updates.
• Maintain and develop product limits and process controls using appropriate statistical methods.
• Analyze quality data, identify trends, monitor KPIs, and support continuous improvement initiatives.
• Support and lead process improvement initiatives to enhance product quality, reliability, efficiency, and customer satisfaction.
• Implement and maintain methods to inspect, test, and evaluate manufacturing processes, products, and production equipment.

Inspection / Calibration / Supplier Quality

• Conduct final inspection and certification of finished goods prior to dispatch.
• Support the maintenance of calibrated tools, equipment, and calibration records.
• Evaluate raw materials and supplier-provided products for compliance with quality standards.
• Support supplier quality activities, supplier audits, corrective actions, and quality documentation.
• Collaborate with internal teams to improve product and service quality and enhance customer satisfaction.

Training / Cross-Functional Support

• Assist with quality-related training for employees.
• Work effectively with Production, Engineering, Inspection, Supply Chain, Management, suppliers, and customers to resolve quality issues and improve process performance.
• Perform other reasonable quality, compliance, inspection, documentation, or process-improvement duties as requested.

Requirements & Tech Stack

• Quality Assurance methods, tools, manufacturing processes, and relevant quality management standards.
• AS9100, ISO 9001, internal auditing, non-conformance management, and corrective action processes.
• Microsoft Word, Excel, Outlook, and relevant quality or manufacturing software systems.
• 5 Whys, fishbone diagrams, 8D, or similar structured problem-solving methods.

Qualifications

Skills and Ability

• Strong analytical and detail-oriented approach.
• High attention to detail with a commitment to product conformity, process control, and customer requirements.
• Good mathematical skills and ability to apply statistical methods.
• Excellent verbal and written communication skills for documentation and reporting.
• Strong interpersonal skills for cross-functional collaboration.
• Ability to work independently and collaboratively with limited supervision.
• Sound judgment, initiative, and problem-solving skills.
• Strong work ethic and commitment to quality, safety, delivery, and cost objectives.

Experience

• Previous experience in a quality engineering, quality assurance, or manufacturing quality role.
• Experience in a regulated manufacturing environment (preferably aerospace, defense, automotive, or other precision manufacturing).
• Practical experience supporting or maintaining Quality Management Systems, including AS9100 and ISO 9001 compliance.
• Experience conducting or supporting internal audits, supplier audits, corrective actions, and non-conformance investigations.
• Hands-on experience with root cause analysis tools.
• Experience using inspection methods, measuring equipment, calibration systems, and quality documentation.
• Experience analyzing quality data, monitoring KPIs, and supporting continuous improvement initiatives.
• Experience working directly with cross-functional teams, suppliers, or customers to resolve quality issues.

Work Environment / Essential Physical Demands

• Ability to perform physical work for extended periods.
• Ability to work weekends and overtime if required.
• Ability to use hands and fingers for fine manipulation and keyboarding.
• Ability to frequently bend, lift up to 50 lbs, and reach.
• Ability to stand and walk for up to 8 hours per day.
• Ability to frequently push and pull items up to 105 lbs using lifting equipment.
• Ability to receive and give essential communications in a factory environment.
• Ability to detect abnormalities using visual, tactile, or auditory senses.
• Good vision and auditory senses.
• Ability to follow safety and company policies and procedures.
• Ability to wear all required PPE.
• Ability to work in a typical manufacturing environment on concrete floors.
• Ability to work short time periods in cold temperatures.
• Ability to work long hours at a computer.

Attitude

• Passion for SHD Composite Materials Inc.
• Customer focused.
• Friendly, flexible team player with a can-do attitude.
• Quality-first mindset.
• Punctual and reliable.