AVP-OPC

About the Role

Operational Permanent Control (first line of Defence) team works closely with business teams to support in managing operational risks, incidents, comply with group guidelines, and contribute to effective completion of Risk Control Self Assessments. This role also facilitates audit coordination, governance meetings, and procedure management.

Key Responsibilities

• Represent the Operational Permanent Control Unit and ensure Group guidelines are adhered to across the organization.
• Collaborate with Operational and functional Business Units to ensure defined controls are adhered to and escalate any deficiencies or failures to Senior Management.
• Investigate incidents, follow up with stakeholders according to Incident management guidelines, and evaluate the effectiveness of proposed preventive measures.
• Assess the effectiveness and efficiency of existing controls with business units.
• Evaluate operational risk from an internal & external fraud perspective, ensuring team compliance with group guidelines.
• Contribute to the completion of the Generic Control Plan (GCP) and other Risk frameworks, ensuring Group requirements are met.
• Support the Global OPC team in implementing GCPs to operational and functional teams.
• Liaise with operational and functional units regarding information or documentation deficiencies for local requirements.
• Monitor the implementation of recommendations from internal (LOD1, LOD2 and IG) and external audits, and regulatory bodies. Share recommendation status reports with stakeholders.
• Ensure Business Units and the Operation Risk Team regularly review procedures to confirm they cover the entire process and are within the operational framework.
• Participate in new activity/process migrations with the Project Management team, reviewing documents like SOPs, existing RCSA, and Historical incidents to establish appropriate control frameworks.
• Follow proper escalation channels where required.
• Ensure qualified incidents are translated to operational historical incidents, registered within Risk 360, and escalated as necessary.
• Collaborate with Managers and the Operation team for Heads-up preparation.
• Ensure incidents reported by BUs are completed with basic details within 30 days and closed within 60 days.
• Update SOPs with all identified required controls.
• Ensure clear articulation in the write-ups of various sections in BIRDIE/RISK360.
• Record action plans in AURORA for significant incidents and communicate them to senior management within 48 hours.
• Diligently follow the RCSA methodology and conduct assessments as per Group guidelines, ensuring overall coverage of risk and process.
• Work closely with managers to create and ensure timely implementation of action plans for open risks.
• Document and archive all signed RCSA master copies in a shared drive for easy reference.

Contributing Responsibilities

• Contribute to daily, weekly, fortnightly, and monthly reporting to senior management on incidents, preventative measures, aging incidents, long-term incidents, and open recommendations.
• Work with managers in conducting Permanent Control Meetings with Operational and Functional units.
• Provide input to risk reporting to Management through the Risk Control Committee and Internal Control Committee.

Requirements & Tech Stack

• Strong analytical skills
• Detail orientation
• Service commitment
• Solid organizational and interpersonal skills
• Ability to work independently and in a team environment.
• Ability to prioritize multiple tasks and meet strict deadlines.
• Ability to identify Operational Risk Areas within the entity’s processes or activities.
• Ability to analyze and be critical in decision-making.

Qualifications

• Master Degree or equivalent
• Qualified MBA (Finance)
• Behavioral Skills: Ability to collaborate / Teamwork, Adaptability, Attention to detail / rigor, Personal Impact / Ability to influence
• Transversal Skills: Analytical Ability, Ability to inspire others & generate people's commitment, Ability To Develop Others & Improve Their Skills, Ability to develop and leverage networks.