Concession Associate, Beacon Theatre

About the Role

The Concession Associate is responsible for preparing beverages, food, and merchandise items to sell to guests during events in a friendly & courteous manner. This position is also responsible for maintaining cleanliness of their assigned location, processing cash and charge transactions, and assisting Team Leads with timely set-up and breakdown of all work areas, specifics in food safety, food production, guest relations, equipment use and maintenance.

Key Responsibilities

• Mixes, garnishes, and services alcoholic and non-alcoholic drinks for guests.
• Sells various food, beverage & merchandise items throughout the theatre and front-of-house.
• Prepares display merchandise & sells products to guests in a friendly and courteous manner.
• Assists stand leads and supervisors in the set-up of the assigned selling area.
• Verifies cash bank, completes and signs a cashier’s worksheet in the money room.
• Notifies the Team Lead of product that requires replenishment during an event.
• Possesses a working knowledge of the theatre policies and important locations, i.e. restrooms, telephones, medical, security, etc.
• Answers and directs guests in a courteous and professional manner.
• Assists Team Lead in the closing down of concession and bar areas at the conclusion of an event.
• Participates in special projects and performs other duties as assigned.
• Maintains Health Dept. standards and executes the procedures in place.
• Adheres to TEAM training guidelines.
• Provides exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Requirements & Tech Stack

• Strong communication skills with a focus on customer service.
• Must be able to handle transactions without a register.
• Must be comfortable with heights.
• Must be able to complete daily and nightly inventory.
• Flexibility in scheduling with the ability to work at least 4 days/nights a week including weekends and holidays.
• Must have strong communication skills with the ability to multi-task and partner with asst. supervisors to handle customer service issues.
• Must be flexible to rotate positions within a shift.
• This position is part-time and event driven.
• Bartending license is a plus.

Special Requirements

• Must be receptive to working outside in inclement weather and extreme temperatures.
• Ability to lift up to 25 pounds.
• Ability to climb and descend multiple flights of stairs while carrying equipment or supplies.
• This position is part-time and scheduled on an event driven basis.
• Must be able to work within an environment with loud noises and everchanging visuals.
• Ability to stand and move about the theater throughout the duration of the shift.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Onsite Hourly Pay Range: $22—$22 USD