Customer Service Executive

About the Role

This is a full-time, on-site Customer Service Executive role based in Mumbai with Anchorage Inc Logistics.

Key Responsibilities

• Handle daily customer inquiries.
• Provide updates on shipment status.
• Resolve issues related to freight forwarding and logistics services.
• Coordinate with internal operations teams and external partners to ensure timely and accurate information flow.
• Maintain high standards of customer satisfaction.
• Document customer interactions.
• Track service requests.
• Escalate complex issues when needed.
• Support customers through the customs and documentation processes.
• Contribute to process improvements by sharing feedback from customers and helping enhance service quality.

Requirements & Tech Stack

• Ability to work in a fast-paced, on-site environment in Mumbai.
• Ability to manage multiple tasks and priorities.
• Comfort with using digital tools, CRM systems, and standard office software for documentation and reporting.

Qualifications

• Strong Customer Service and Customer Support skills, with the ability to respond promptly and professionally to inquiries.
• Experience in Customer Service Management and Customer Satisfaction, including handling escalations and tracking service quality.
• Excellent Interpersonal Skills for building positive relationships with customers, internal teams, and external partners.
• Clear verbal and written communication skills in English.
• Proficiency in regional languages is an advantage.
• Basic understanding of logistics, freight forwarding, or supply chain operations is preferred.
• Relevant diploma or bachelor’s degree in business, logistics, commerce, or a related field is beneficial.