Kundenassistent

About the Role

Greylock Green is a growth-oriented company focused on professional, service-oriented customer support. The company values clear processes, transparent communication, and reliable support for its clientele. Employees benefit from a structured work environment that promotes independent work and team cohesion. The goal is to build long-term customer relationships and ensure a high quality standard in daily service.

This position is a full-time role, fully on-site, and located in Mumbai.

Role Description

As a Customer Assistant at Greylock Green, you will support customers in their daily business, process inquiries personally, by phone, and in writing, and ensure friendly, professional service. You will be responsible for entering and maintaining customer data, assisting with quote preparation, and supporting the sales team in consulting and following up on inquiries. You will also participate in goods and inventory control, coordinate orders, and ensure products are available on time. You will attend internal training sessions, provide brief product or service introductions to customers when needed, and work closely with colleagues from sales and service.

Key Responsibilities

• Support customers in their daily business.
• Process inquiries personally, by phone, and in writing.
• Ensure friendly, professional service.
• Enter and maintain customer data.
• Assist with quote preparation.
• Support the sales team in consulting and following up on inquiries.
• Participate in goods and inventory control.
• Coordinate orders.
• Ensure products are available on time.
• Attend internal training sessions.
• Provide brief product or service introductions to customers when needed.
• Work closely with colleagues from sales and service.

Qualifications

• Strong customer orientation and experience in customer service to professionally handle inquiries and ensure high satisfaction.
• Confident communication skills (oral and written) and a friendly demeanor in direct customer contact and within the team.
• Basic knowledge in sales and sales support to help prepare quotes, explain products, and contribute to achieving sales goals.
• Experience in inventory control (Stock Control) to track goods flows and coordinate availability.
• Competencies in training/coaching, e.g., for supporting new employees or providing brief customer introductions to products or services.

Preferred Qualifications:

• Completed commercial or service-oriented vocational training.
• Basic IT and CRM knowledge.
• High reliability.
• Organizational skills.
• Very good English skills.
• Additional languages are welcome.