Collection Executive

Key Responsibilities

• Contact customers through calls and other communication channels regarding pending dues.
• Follow up with customers for timely payment and repayment commitments.
• Maintain proper records of customer communication and payment commitments.
• Achieve daily and monthly collection targets.
• Handle customer queries related to outstanding amounts and repayment.
• Contact customers before the due date to remind them about upcoming payments.
• Explain payment schedules and ensure customers are aware of their due dates.
• Follow up with customers to minimize overdue accounts.
• Maintain accurate follow-up records.
• Escalate potential payment issues to the concerned team.
• Follow up with customers having overdue/outstanding payments.
• Negotiate and coordinate with customers for payment recovery.
• Regularly follow up on committed payment dates.
• Maintain proper collection and recovery records.
• Work towards achieving assigned recovery targets.
• Escalate difficult or unresolved cases to the senior/manager.

Skills Required

• Good communication and convincing skills.
• Hindi communication is required; basic English is an advantage.
• Good follow-up and negotiation skills.
• Target-oriented and self-motivated.
• Comfortable working in a fast-paced collection environment.
• Basic computer knowledge.
• Ability to handle customers professionally.

Interview Location

FH-1, Vardhman Grand Plaza, Manglam Place, Sector-3, Rohini, Delhi – 110085