CCB, Card Merchant Services

About the Role

The Slate product team manages the Slate Edge and Slate card portfolio, focusing on lending flexibility and credit access. This role will oversee a card product's performance, define its value proposition and customer experience, advocate for beneficial policies, and launch new products and features.

Key Responsibilities

• Bring an entrepreneurial and self-starter attitude to evaluate opportunities for the Slate portfolio of cards.
• Provide strategic thought to develop and prioritize critical initiatives for revenue and account growth while solving customer pain points.
• Collaborate effectively with cross-functional teams to develop new features, experiences, or compelling products for the segment.
• Partner with analytics, marketing, product, operations, risk, and finance teams to provide recommendations and articulate benefits to customers and the P&L.
• Navigate a highly-matrixed organization, influence partners, build consensus, and work across various functional departments.
• Act as a thought leader, presenting and discussing ideas to persuade, educate, and enhance understanding across all levels of the organization.
• Package and deliver monthly reporting and strategy read-outs for the Slate portfolio, tracking key metrics and progress on goals.
• Advocate and prioritize work for Slate that benefits customers and the firm.
• Focus on the customer and how products address segment needs, fitting into existing or potential new products.
• Drive quantifiable business results, shareholder returns, and customer value.
• Assist in designing data studies, interpreting data, understanding customer drivers and needs, experimenting, learning, and taking calculated risks based on data.
• Innovate and serve customer needs by pushing the boundaries of what is possible.

Requirements & Tech Stack

• Background in credit cards or other forms of consumer lending.
• Capable of discussing customers, P&Ls, marketing, brand, acquisition, segments, or risk.
• Experience bringing new or innovative products to market.
• Experience in risk, finance, marketing, or product management in financial services.
• Strong collaboration skills.
• Experience helping design data studies, reading beyond the data, understanding customer drivers and needs, experimenting, learning, and taking calculated risks based on data.
• Experience with Microsoft Excel and PowerPoint.

Qualifications

• Focus on the customer and the jobs products perform to address segment needs and fit into existing or potential new products.
• Prior experience in risk, finance, marketing, or product management in financial services.
• Ability to partner effectively and conscientiously through strong collaboration.
• Focus on driving quantifiable business results, returns for shareholders, and value for customers.
• Experience in helping design data studies, reading beyond the data, understanding customer drivers and needs, experimenting, learning, and taking calculated risks based on data.
• Ability to innovate and serve customer needs by pushing boundaries.

Preferred Qualifications

• MBA or equivalent experience in a financial services or consumer product organization.
• Proven ability to take initiative, influence others, and achieve results without direct supervision over resources.
• Strong analytical, problem-solving, and planning skills.
• Ability to manage multiple initiatives simultaneously.
• Experience with SAAS, data queries.
• Excellent written and verbal presentation skills.
• Prior experience in credit card issuing institutions, risk management, marketing, or finance functions.