Customer support Executive Tamil voice process
Imarque Solutions
Chennai0–2 yrs59m agovia Naukri
Walk-in drive · 22 Oct to 10 Nov · 9.30 AM - 5.30 PM
iMarque solutions pvt ltd 1st floor, 9-10, Sir Thyagaraya Rd, T. Nagar, Chennai, Tamil Nadu 600017 Map
About the Role
We are looking for a Customer Support Executive to join our team in Chennai.
Key Responsibilities
- Handle customer queries through calls, emails, and chat.
- Understand customer concerns and provide appropriate solutions.
- Resolve customer issues professionally and within the required timeline.
- Follow up with customers to ensure satisfactory resolution.
- Maintain accurate records of customer interactions.
- Coordinate with internal teams for issue resolution.
- Achieve assigned customer service and performance targets.
- Escalate complex issues to the concerned team or supervisor.
Requirements & Tech Stack
- Good verbal and written communication skills.
- Good customer-handling and problem-solving skills.
- Basic computer knowledge.
- Positive attitude and willingness to learn.
- Ability to work in a team environment.
Qualifications
- Freshers are welcome to apply.
- Candidates with customer support experience will be preferred.
Job Details:
- Salary: 1.5 LPA - 2.5 LPA
- Location: Chennai
- Shift Timing: 9:30 AM – 6:30 PM
- Weekly Off: Rotational
- Employment: Full-time
Contact: Deepika - 8790453910