Freight Flow Associate

About the Role

As a Freight Flow Associate at Sam's Club, you will be responsible for various tasks related to inventory management, member service, and maintaining the facility's presentation and safety standards.

Key Responsibilities

• Comply with company policies, procedures, and standards of ethics and integrity.
• Operate a forklift following company standards and guidelines for safely picking up, moving, placing, and positioning merchandise pallets.
• Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners.
• Receive, stock, and organize merchandise and supplies from distribution centers and suppliers throughout the facility.
• Manage inventory flow, follow company policy and procedures for utilizing equipment appropriately, merchandising, working inventory exceptions, correcting shelf capacities, and completing required paperwork.
• Provide member service by acknowledging members, identifying their needs, providing guidance and support regarding self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
• Maintain the safety of the facility according to company policies and procedures, including conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials, adhering to steel standard guidelines, and correcting/reporting unsafe situations.
• Maintain the sales floor and merchandising presentation in accordance with company policies and procedures.
• Ensure club pick-up orders are filled by assisting with picking orders and staging, ensuring products are selected and staged correctly, and performing occasional audits for accuracy.
• Handle, move, and display goods in safe and correct ways.
• Track goods, maintain instock levels, and control shrinkage.
• Report poor inventory practices and low instock levels in assigned areas.
• Use inventory tools and equipment in safe and correct ways.
• Operate and maintain forklifts in safe and correct ways.
• Report poor or unsafe conditions or practices in assigned areas.
• Inform Management when forklifts are not in proper working order.
• Proactively identify customers who need help with technology services and items, engage them, and assist them.
• Model and help others with technology services.
• Identify shrink opportunities and problems with products, services, and work areas, and take steps to fix them.
• Properly maintain equipment and ensure products are organized and stocked correctly.
• Embrace differences in people, cultures, ideas, and experiences to create a workplace where associates feel seen, supported, and connected.
• Work as a team, build strong and trusting relationships, and communicate with impact, energy, and positivity.
• Strengthen the team by helping, developing, and mentoring others, and recognizing contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Act in a selfless manner, being humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Make decisions based on reliable information, balancing short and long-term priorities.
• Display curiosity and a desire to learn, taking calculated risks.
• Drive continuous improvements, being open to and using new technologies and skills.

Requirements & Tech Stack

• Forklift Certification
• Ability to safely utilize pallet jacks
• Technology services
• Inventory tools and equipment

Qualifications

• Must be 18 years of age or older.
• 90 days of prior experience with Forklift Certification.

Preferred Qualifications:

• Customer Service Experience
• Retail Experience
• Supervising a team