Claims Adjuster Trainee

About the Role

• Learn how to help customers get back on the road after an accident.
• This is a non-field position, building relationships with customers over the phone.
• Work in a fast-paced environment to resolve a full caseload of claims efficiently.
• Manage the claims process from start to finish.
• Receive support from a collaborative team and ongoing coaching.
• In-depth training provided on property damage and insurance contracts.
• Hybrid role: In-office two days selected by local leadership, three days flexible between home and office for 12 months.
• After 12 months, office reporting days will vary based on business needs.
• Develop relationships, establish connections, and share practices with leaders and colleagues.

Key Responsibilities (upon Completion of Training)

• Determine coverage.
• Determine liability (who's at fault for the damages).
• Interview customers, claimants, and witnesses.
• Partner with appraisers/estimators to manage vehicle repairs.
• Negotiate with customers and other insurance carriers to resolve claims.

Requirements & Tech Stack

• Claims Adjuster Trainee role.
• Hybrid work environment.

Qualifications

• Three years of work experience.
• OR Bachelor’s degree.
• OR Two years of work experience and an associate degree.

Schedule

• First 3 weeks: Monday through Friday, 8:30 AM to 5:30 PM.
• After 3 weeks: 8:00 AM to 5:00 PM, with a rotating 9:00 AM to 6:00 PM shift.

Location

• Spokane Valley, WA

Compensation

• $25.96 - $27.64/hour.
• Gainshare annual cash incentive payment up to 16% of eligible earnings based on company performance.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%.
• Medical, dental & vision, including free preventative care.
• Wellness & mental health programs.
• Health care flexible spending accounts, health savings accounts, & life insurance.
• Paid time off, including volunteer time off.
• Paid & unpaid sick leave where applicable.
• Short & long-term disability.
• Parental & family leave; military leave & pay.
• Diverse, inclusive & welcoming culture with Employee Resource Groups.
• Career development & tuition assistance.