Client Transitions Associate

About the Role

Farther is a rapidly growing RIA that combines expert advisors with cutting-edge technology. As a Client Transition Operations Associate, you will play a vital role in executing Farther's advisor and client transition process, supporting the seamless migration of clients by managing operational workflows and ensuring accurate execution of financial operations.

Key Responsibilities

• Manage and execute the end-to-end client transition process, including processing and validating new account opening documentation, account transfers (ACATs and non-ACATs), and complex asset movements.
• Coordinate effectively with external partners such as custodians and third-party vendors to ensure seamless and timely completion of all transition activities.
• Monitor and maintain a detailed transition pipeline, proactively tracking progress, identifying potential roadblocks or risk situations, and reporting status updates to both internal stakeholders and clients.
• Serve as a primary point of contact for clients during the transition phase, providing exceptional service and ensuring all documentation requirements are clearly communicated and met.
• Apply strong problem-solving skills and a meticulous attention to detail to resolve documentation discrepancies, troubleshoot transfer issues, and reconcile custodian data, ensuring data integrity across all systems.
• Demonstrate a highly organized and results-oriented approach, with a proven ability to manage multiple competing client transitions and priorities simultaneously under tight deadlines.
• Contribute to a collaborative, team-oriented environment, consistently acting with a client-first mindset to ensure a smooth, positive, and professional experience for every new client.

Requirements & Tech Stack

• Background in client service, particularly with advisor transitions or conversion management.
• Highly organized with exceptional attention to detail and strong communication skills.
• Knowledge of financial products including SMAs, 529s, Annuities, 401Ks, and alternative investments.
• Experience with and knowledge of standard operational aspects of wealth management client service with custodians such as Charles Schwab, Fidelity, and Pershing.
• Team player with a positive attitude and a strong work ethic.
• Comfortable working in a fast-paced environment and ability to handle multiple competing tasks.

Bonus Points

• Comprehensive knowledge of the financial industry.
• Passion for creating increased efficiencies within current operational processes for the business and servicing clients.
• Familiarity with Black Diamond.

Qualifications

• Not explicitly stated as separate qualifications.