Vendor Management Operations Analyst

About the Role

The Vendor Management Office (VMO) is a new function focused on overseeing vendors by managing key relationships, ensuring optimal performance, contract compliance, and alignment with AXA XL's strategic goals. This role is critical for maintaining a resilient vendor ecosystem and leveraging vendor partnerships to drive innovation and operational excellence.

Key Responsibilities

• Collect and consolidate vendor performance data against contractual obligations, service levels, and agreed Key Performance Indicators (KPIs).
• Maintain performance trackers, dashboards, action logs, and supporting documentation, ensuring accuracy and currency.
• Follow up with internal stakeholders and vendors for missing data, status updates, and evidence for performance reviews.
• Identify and flag missed targets, recurring issues, overdue actions, and data inconsistencies to the Vendor Manager or relevant contract owner.
• Prepare standard performance reports and meeting materials using agreed templates.
• Record decisions and actions from performance review meetings and track their completion.
• Support the maintenance of contract performance records and contribute to periodic reporting for the VMO.

Requirements & Tech Stack

• Bachelor's degree or relevant experience in business, procurement, supply chain, finance, data analysis, or a related field.
• Relevant experience in vendor management, procurement, contract administration, operations, or reporting.
• Basic understanding of contracts and ability to interpret key terms, obligations, service levels, and performance requirements.
• Good numerical and analytical skills, with attention to detail and ability to identify data gaps or inconsistencies.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience with dashboards or reporting tools is an advantage.
• Robust organizational skills and ability to accurately maintain trackers, documentation, and action logs.
• Clear written and verbal communication skills.
• Confidence following up on information and working with multiple stakeholders.
• Experience using and navigating tools used to track and report KPIs.
• Interest in contract performance, supplier management, and service-level reporting.