CHANGE AND RELEASE COORDINATOR L1

About the Role

This role is for a CHANGE AND RELEASE COORDINATOR L1 at Wipro.

Key Responsibilities

• Ensure each and every Change is recorded and approved before implementation.
• Ensure Changes are categorized and approved as per the defined Process based on the Change category (Standard, Normal, Expedited, Emergency).
• Convene and chair CAB meetings, and circulate the Minutes of Meeting (MOM) of the CABs.
• Ensure no Unauthorized change is implemented which may potentially impact the Production.
• Ensure Periodical audits are in place as per Wipro and Customer process and close the Audit-gaps in the agreed timelines.
• Report to Management on the agreed Change KPIs and ensure effective change communication is in place.
• Ensure Change implementation is done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes.
• Ensure each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes.
• Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion.
• Bring in Service improvements to improve the overall Process maturity.

Requirements & Tech Stack

• ITIL Change Mgmt
• ITIL V3 / 2011 Foundation or Intermediate certification

Qualifications

• 8-10 years of ITSM experience in Change and other processes
• Capable to collaborate with Multiple Technical towers.
• Able to face the Customer.
• Able to coordinate with the Vendors.
• Effective Communication skills.