Customer Care Representative
Team One Biotech
Mumbai, Maharashtra, India3h agovia LinkedIn
Job Title: Customer Care Representative
Company: Team One Biotech
Work Location: Chembur (Mumbai)
Key Responsibilities
- Address customer queries, complaints, and feedback efficiently.
- Coordinate with internal teams (production, warehouse, marketing) for smooth operations.
- Ensure high customer satisfaction and quick resolution of issues.
- Manage order processing from customer confirmation to dispatch and delivery.
- Coordinate with logistics and warehouse teams for timely order fulfillment.
- Monitor stock levels to avoid out-of-stock or overstock situations.
- Update inventory data across all platforms regularly.
- Handle backend operations on platforms like Amazon, Flipkart, D2C Website.
- Manage inquiries and customer communication through marketplace dashboards.
- Track marketplace performance and respond to customer reviews and messages promptly.
- Coordinate with shipping partners for pickup, packaging, and timely delivery.
- Track shipments, manage returns/replacements, and resolve logistics-related issues.
- Maintain dispatch documentation and ensure proper invoicing.
- Maintain daily/weekly/monthly reports on sales, traffic, returns, and operational KPIs.
- Analyze performance metrics to identify gaps and suggest improvements.
- Support management in preparing sales forecasts and operational budgets.
Requirements & Tech Stack
- Tamil Speaking Candidates required.
- Experience with Amazon, Flipkart, D2C Website backend operations.
Qualifications
- Implied: Experience in customer service and e-commerce operations.
Benefits
- Health insurance
- Paid sick leave