Floor Leader (Full-Time)

About the Role

The Leader in Training (LIT) and Floor Leader position's primary responsibility is to fulfill the mission statement: “To create the most enjoyable shopping experience possible for our Guests.” This role performs a variety of sales, merchandising, and operational tasks assigned by store management, such as cashiering, merchandise display and pulls, register procedures, and routine cleaning. Works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership.

Key Responsibilities

• Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude and provide legendary service.

• Answer questions regarding the store and its merchandise.

• Recommend, select, and help locate or obtain merchandise based on Guest needs.

• Anticipate and fulfill Guest needs by suggesting additional items and creating a wardrobing experience.

• Demonstrate product utilizing product knowledge and sales education.

• Maintain and share knowledge of current sales, promotions, payment/exchange policies, and security practices.

• Remain consistent on personal sales and impact Teammates' presentations with the Sales Presentation Guide (SPG).

• Achieve personal sales-per-hour, average sales, and total net sales goals.

• Provide legendary service in the Front 5, sales floor, fitting rooms, and register area.

• Be knowledgeable of all exchange and return procedures and exhibit the ability to turn them into a showmanship opportunity.

• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.

• Meet or exceed performance standards in Buckle business builders and guest loyalty including fit appointments, Buckle credit card, and guest connect.

• Investigate and navigate how to expand Guest selection through Inventory Manager, advanced product search, and iPad apps.

• Maintain and build good Guest relationships to develop a client-based business.

• Lead by example with a high level of showmanship, excellent customer service, and attentiveness.

• Recognize and communicate Guest Levels with the Team.

• Ask business-driven and showmanship questions often to Manager, Team Leaders, and Teammates.

• Be coachable and allow the Manager to educate in sales presentations.

• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.

• Teammate Recruiting, Training and Development

• Recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals, and Teammate Recommend.

• Develop skills and assist in leading, directing, motivating, and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention, and sales presentation standards.

• Maintain a positive attitude at all times, creating a positive floor culture.

• Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders.

• Participate effectively in daily setup, training, impacting, and reviewing, utilizing the Performance Tracker.

• Motivate Teammates to initiate and complete daily tasks.

• Demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and Guests.

• Create and develop results in your department and balance all DM actions within your segment, completing the mid-week check-in.

• Demonstrate leadership actions during segment:

• Awareness of Guests in the store and ensure they are being helped.

• Demonstrate how to get the Guest involved with product.

• Be vocal and continuously update fellow leaders and the Team.

• Responsible for getting Guest names.

• Understanding and working guys side/gals side to benefit both Teammates and Guests.

• Visual Merchandise Management

• Own and influence product through zone ownership: product knowledge, placement, passion, preference, weekly checklist, life cycle of product, and track results.

• Recognize and assign Zones and projects to Teammates daily with a specific learning goal.

• Confirm Teammates are following through with Visual Standards, Visual library, and Weekly Visual Checklist throughout their shift with urgency and accountability.

• Execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions.

• Recognize merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to the Store Manager.

• Give informational and influential store tours.

• Ensure sales floor is consistently sized and new freight is appropriately displayed.

• Operations

• Work a flexible schedule, which may include mornings, evenings, weekends, and the day of/day after Thanksgiving and Christmas, based on store and business needs.

• Understand and utilize planner, including completion of Opening and Closing Checklists.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

• Follow all Loss Prevention guidelines, including daily bag and purse checks.

• Execute and teach all Point of Sale (“POS”) procedures.

• Appropriately handle calls from Corporate Office.

• Know Buckle guidelines when handling returns and exchanges.

• Maintain a positive attitude when dealing with challenging situations involving Guests or Teammates.

• Understand and execute all policies regarding payments, exchanges, and Loss Prevention practices.

• Navigate and execute all tools on the home page.

• Give guidance and feedback to all non-sales positions.

• Complete all scheduled shifts and cover shifts when needed.

• Provide feedback to the Store Manager and Leadership Team regarding merchandise handling concerns.

• Communicate any policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.

• Maintain a clean, organized, and shoppable store to fulfill Buckle’s mission statement.

• Understand and apply the Buckle’s Code of Ethics and all Buckle’s policies, procedures, and handbooks.

• Supervisory and Leadership

• Comfortable in giving and receiving feedback from peers and Management.

• Supportive of Leadership.

• Promote personal and store growth.

• Demonstrate and maintain a professional, mature, and stable relationship with all Teammates.

• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.

• Special projects and other duties as assigned.

Requirements & Tech Stack

• Retail Experience
• Sales Experience
• Customer Service
• Merchandising
• Leadership
• Point of Sale (POS) Systems
• Inventory Management
• Loss Prevention
• Sales Presentation Guide (SPG)
• Performance Tracker
• iPad Apps

Qualifications

• High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.

Physical Demands

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl; and talk or hear.
• Occasionally required to sit.
• Physical ability to lift and maneuver 50lbs throughout the store and backroom.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.