Infra Tech Support Practitioner
Accenture in India
Jaipur, Rajasthan, India2h agovia LinkedIn
About the Role
- Explore opportunities to build knowledge and support the group while engaging in problem-solving discussions.
- Develop expertise in Service Desk Management.
- Foster a collaborative environment where learning and contribution are valued.
- Ensure production systems are available and operating according to defined service level agreements.
- Drive incident and outage resolution and maintain clear communication throughout the process.
- Facilitate the restoration of service to the production environment efficiently and effectively.
- Establish and maintain disaster recovery procedures to safeguard operational continuity.
- Maintain data retention practices in alignment with organizational policies.
Requirements & Tech Stack
- Service Desk Management
- Problem solving
- Communication
- Incident management
- Service continuity
- Data management
Qualifications
- Bachelor's Degree in a relevant field of studies.