Customer Support Executive

Company: NEODRIFT®

About the Role

• This is a full-time, Work From Home (WFH) role for a Customer Support Executive.
• The position is based in Narela Industrial Area, Delhi, with remote flexibility.
• The role involves managing customer interactions, addressing inquiries, resolving complaints, and providing product support.

Key Responsibilities

• Handle customer inquiries through calls, emails, WhatsApp, marketplaces, and other support channels.
• Resolve customer complaints and provide appropriate solutions within defined timelines.
• Assist customers with product-related queries and basic troubleshooting.
• Maintain accurate records of customer interactions and support activities.
• Coordinate with internal teams to resolve customer concerns efficiently.
• Ensure a positive customer experience and maintain high customer satisfaction levels.
• Monitor customer feedback and suggest improvements to enhance service quality.

Requirements & Tech Stack

• Proficiency in managing online customer support and resolving customer inquiries through digital channels.
• Microsoft Excel (Basic to Intermediate).
• Familiarity with CRM software and customer support tools is an added advantage.

Qualifications

• Strong experience or understanding of Customer Support, Customer Satisfaction, and Customer Service principles.
• Experience in handling product-related queries and providing technical assistance when required.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask effectively and prioritize customer needs in a fast-paced environment.
• Bachelor's degree or equivalent experience in Customer Support, Business Administration, or a related field is preferred.
• Team Collaboration.