Caller

About the Role

Scrap99 is a growing organization focused on organized scrap collection and recycling. The company aims to simplify the scrap-selling process through clear communication, fair pricing, and reliable service. This is a full-time, on-site Caller role based in Site-5 Greater Noida.

Key Responsibilities

• Handle inbound and outbound phone calls with customers, vendors, and partners.
• Provide information about services, pricing, and pickup scheduling.
• Record customer details.
• Confirm addresses and material types.
• Coordinate with operations teams for timely scrap pickup.
• Update call logs in the system.
• Resolve basic customer queries.
• Follow communication scripts where needed.
• Escalate issues to the appropriate team members.
• Maintain a professional tone.
• Meet daily call targets.
• Support overall customer experience and service efficiency.

Requirements & Tech Stack

• Basic computer literacy, including ability to work with call-logging tools, spreadsheets, or CRM systems.

Qualifications

• Strong verbal communication skills.
• Clear telephone etiquette.
• Ability to converse confidently in Hindi and English.
• Good customer service abilities, including patience, active listening, and problem-solving skills.
• Time management and organizational skills.
• Ability to work on-site in Site-5, Greater Noida.
• Ability to follow company policies.
• Ability to collaborate effectively with operations and support teams.
• Minimum educational qualification: higher secondary (12th standard) or equivalent.
• Prior experience in calling, telemarketing, or customer support is preferred but not mandatory.
• Freshers with strong communication skills are encouraged to apply.
• Additional training in communication or customer service is an advantage.