Engineer
Tata Communications
Pune Division, Maharashtra, India1h agovia LinkedIn
Job Title: Engineer - Global Customer Service Operations
Company: Tata Communications
About the Role
Tata Communications redefines connectivity with innovation and intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications.
Key Responsibilities
- Hands-on experience on IP technology - MPLS / ILL / SDWAN services.
- L3 troubleshooting on proactive & reactive tickets/cases.
- Ticket life cycle management with all stakeholders till resolution, Escalation management.
- Daily Incident Management & Vendor management (end-to-end ownership of ticket) with ticket acknowledgement, initial, subsequent updates to customer & resolution in follow-up with TATA resolver Teams.
- Handle customer queries and concerns tactfully and get them addressed with the help of respective teams.
- Ensure Database management of customer circuits.
- Ensure AMC Expiry track & subsequent renewal of the CPE which are hardware managed.
Requirements & Tech Stack
- CCNA / CCNP
- MPLS
- SDWAN
- Routing & Switching
- Routing protocols