Customer Support Associate, Italian

About the Role

The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

Key Responsibilities

• Communicate with suppliers through a multi-channel approach including emails, phone calls, and conference calls to gather compliance information, assist with compliance requests, and confirm the quality of documents provided.
• Work directly with top-tier suppliers to be a valuable resource and help them respond to their compliance requests.
• Handle inbound calls from suppliers to help them troubleshoot and navigate their compliance requests, providing a positive experience.
• Engage with unresponsive suppliers through outbound calls, supplier education, and webinar invites.
• Language support (German and English) may be required for internal translations, hosting webinars, and joining prospect calls with the Sales team.
• Work closely with the Program Success team to strategize on the best approach for new customers, client campaigns, and supplier issues.

Requirements & Tech Stack

• Excellent verbal and written communication skills in Italian and English.
• Related work experience (e.g., administration, reporting, research & data, supplier/customer support, call centers).
• Solid ability to manage time effectively and juggle multiple priorities.
• Computer proficiency using MS Office Suite and Google Applications, leveraging all functions proactively and efficiently.
• Self-starter with excellent time management skills and the ability to adhere to assigned deadlines.