Product Solutions Engineer

About The Job

In gTech Users and Products (gUP), the mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. This is achieved by meeting partners and consumers where they are with support and help, representing their needs with product partners, and proposing fixes and features that elevate engagement with Google's product ecosystem. Additionally, a range of product services ensure products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration).

As a Customer and Partner Solutions Engineer (CPSE), you will be a primary technical advisor and solutions guide for Google Pay (GPay), helping businesses deliver seamless and secure digital payment experiences. The focus will be on developer enablement, integration consulting, and partner success, while collaborating closely with internal cross-functional teams. Responsibilities include supporting external merchants, payment service providers (PSPs), and e-commerce platforms as they integrate Google Pay, troubleshooting complex web and mobile checkout flows, and triaging partner technical issues. You will maintain integration documentation, draft practical implementation guides, and provide sample code. As the primary technical bridge to partners, you will identify integration friction points, diagnose live transaction issues, and package real-world feedback for internal Product and Engineering teams to shape future platform enhancements.

Key Responsibilities

• Maintain Google Pay developer documentation, integration playbooks, and partner resources.
• Manage and triage technical issues submitted by developers and partners.
• Act as a trusted technical advisor for merchants, payment service providers (PSPs), and e-commerce platforms, guiding them through the architectural design and end-to-end implementation of Google Pay across web and mobile surfaces.
• Diagnose and resolve complex integration and transactional issues, collaborating closely with external engineering teams to ensure optimal checkout reliability, performance, and security.
• Gather real-world partner insights and technical feedback to advocate for platform enhancements, translating integration challenges into actionable requirements for internal Google Product and Engineering teams.
• Create and maintain reference implementations, code samples, testing guides, and integration tools that streamline onboarding and make adopting Google Pay fast and frictionless for developers.

Requirements & Tech Stack

• Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• Experience troubleshooting technical issues for internal/external partners or customers.
• Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience using AI for workflows.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• Experience leveraging and integrating AI systems to optimize technical workflows and scale efficiency.
• Experience in resolving complex systems issues and managing external partners or customers.
• Experience in the payments sector, with deep domain knowledge.
• Program management skills with a track record of coordinating cross-functional teams and driving process improvements.
• Excellent communication and people-management skills, with a proven ability to manage stakeholders and lead technical innovation.

Preferred qualifications are listed under Qualifications.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Sunnyvale, CA, USA.

The application window will be open until at least October 15th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

In most instances, this position requires in-person interviews as part of the hiring process.