Customer Growth Associate, Customer Solutions

About the Role

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. As a member of the Google Customer Solutions (GCS) team, you will work with companies across industries to understand their needs and develop digital marketing solutions that directly impact their success. You will learn, grow, and receive continuous training and mentorship alongside a tight-knit cohort of talented and driven peers. You will work directly with business leaders and professionals to build your knowledge of the online advertising industry and develop your professional network. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities.

Preferred working location: San Francisco, CA, USA; New York, NY, USA.

Prioritizing candidates available to start in January 2027.

Key Responsibilities

• Serve as a consultative sales advisor to SMB customers and agency partners. Build strong relationships with key decision-makers to align Google advertising products with their growth goals.
• Own and manage a high-volume set of accounts. Engage with clients via phone and email to identify upsell opportunities, drive product adoption, and exceed quarterly revenue and growth goals.
• Evaluate campaign performance, deliver data-driven account recommendations, and pitch advanced digital marketing strategies to business owners.
• Execute full-cycle relationship management from proactive outreach and client pitches to internal strategy building and campaign performance reviews.
• Meet and exceed individual business quotas while delivering an outstanding, high-value experience to Google's advertisers.

Requirements & Tech Stack

• Ability to communicate in English fluently in order to interact in this customer-facing sales role.
• Ability to travel to the office for customer meetings, team meetings and training, as required.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in a Business-to-Business (B2B) sales or business development role.
• Experience in advertising, consultative sales or business development through full time roles, internships, projects or academic classes.
• Certification in Google Ads (Preferred).
• Experience with Google Ads and online advertising (Preferred).
• Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, or similar fields (Preferred).
• Familiarity with managing a portfolio or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.) (Preferred).
• Ability to think strategically (Preferred).
• Excellent communication and problem-solving skills, with an interest in business and technology, and a passion for helping businesses grow online (Preferred).