Patient Services Representative

About the Role

• Daytime, Full-Time, Patient Services Representative
• INTEGRIS Health Medical Group Grove Clinic Float Pool, in Grove, OK.
• Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

Key Responsibilities

• Responsible for receiving and/or dispatching incoming phone calls
• Collects payments for copays and deductibles
• Makes financial arrangements for patients
• Performs check-in and check-out duties accurately and timely
• Makes appointments for visits and, if an emergency, informs a clinical employee or provider
• Verifies insurance eligibility and benefits and records the information in the medical record
• Completes referrals to specialty providers, home health, etc.
• Accurately enters patient demographics into the practice management system
• Takes messages when answering the telephone, correctly spelling names and identifying patients by two patient identifiers according to National Patient Safety Goals
• Takes clear and concise messages from pharmacies, physicians, and hospital personnel; directs the message to the Clinical employee and/or Provider
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner
• Reports to Office Manager/Supervisor.
• Must be able to handle a high volume of telephone calls (potentially hundreds per day) and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments.
• Must be able to handle multiple tasks and work in a high-stress environment.
• May be required to drive.

Requirements & Tech Stack

• 6 months customer service experience
• Requires population-specific competencies.
• Oklahoma State Driver's License (if driving)
• Acceptable driving record (if driving)

Qualifications

• 6 months customer service experience
• Ability to handle a high volume of telephone calls
• Ability to handle a high volume of patient interaction
• Ability to handle multiple tasks
• Ability to work in a high-stress environment
• May be required to drive a vehicle and have a valid Oklahoma State Driver's License and an acceptable driving record.

Preferred Qualifications:

• 1-year clerical experience
• Experience in:
• Responsibility for cashier procedures and/or basic accounting
• Clinic check-in/check-out procedures
• Basic health insurance, HMO, PPO
• Basic medical terminology
• General knowledge of CPT and ICD-9 coding
• 6 months telephone customer service experience