Front Desk/Treatment Coordinator

About the Role

Kids Smile, P.C is a specialized pediatric dental practice dedicated to providing comprehensive oral health care for children in a welcoming, family-centered environment.

This is a full-time, on-site position located in Monmouth Junction, NJ.

Key Responsibilities

• Greeting patients and families
• Managing check-in and check-out processes
• Ensuring a smooth flow of appointments
• Answering phone calls
• Scheduling and confirming appointments
• Verifying insurance information
• Collecting and processing payments
• Maintaining accurate patient records
• Reviewing treatment plans with caregivers
• Explaining recommended procedures and financial options
• Coordinating follow-up visits
• Collaborating with dental providers and clinical staff
• Supporting a child-friendly environment
• Addressing patient inquiries courteously and professionally

Requirements & Tech Stack

• Practice management software
• Electronic records
• Email
• Phone systems
• Spreadsheets

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally and empathetically with children, caregivers, and team members.
• Experience with appointment scheduling, patient registration, and managing front desk operations in a medical or dental setting.
• Familiarity with insurance verification, billing, and basic financial coordination, including collecting copays and balancing daily accounts.
• Comfort with using practice management software, electronic records, and common office tools such as email, phone systems, and spreadsheets.
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks and priorities in a busy office environment.
• Ability to maintain confidentiality and follow HIPAA and practice policies and procedures.
• Prior experience in pediatric dentistry or a healthcare front desk role is preferred but not required.
• High school diploma or equivalent required.
• Additional training or coursework in healthcare administration, dental assisting, or a related field is a plus.