Operations and Customer Support Coordinator

About the Role

This is a full-time, on-site Operations and Customer Support Coordinator role based in Lake Forest, CA. The coordinator will manage day-to-day order processing, inventory updates, and logistics coordination to ensure timely and accurate product delivery. The role includes handling customer inquiries by phone and email, providing product information, troubleshooting issues, and escalating complex cases when needed. The coordinator will support internal teams by maintaining accurate records, preparing reports, and assisting with process improvements that enhance operational efficiency and customer experience. This hands-on role connects and collaborates with our customers, sales team, warehouse, fulfillment partners, vendors, and e-commerce channels. You will help ensure orders move smoothly from receipt through fulfillment and invoicing, customers receive excellent support, and internal operational information stays accurate and organized.

Key Responsibilities

• Manage day-to-day order processing, inventory updates, and logistics coordination.
• Ensure timely and accurate product delivery.
• Handle customer inquiries by phone and email.
• Provide product information.
• Troubleshoot customer issues.
• Escalate complex customer cases when needed.
• Support internal teams by maintaining accurate records.
• Prepare reports.
• Assist with process improvements to enhance operational efficiency and customer experience.

Qualifications

• Strong Customer Service and Interpersonal Skills.
• Clear Communication skills, both written and verbal.
• Operations Management and Analytical Skills.
• Proficiency with office software (e.g., spreadsheets, CRM systems, email platforms, Quickbooks Online).
• Ability to learn new tools quickly.
• Strong organizational skills.
• Attention to detail.
• Ability to prioritize tasks in a fast-paced environment.
• High school diploma or equivalent required.

Beneficial Experience

• Relevant experience in operations coordination, customer support, or administrative roles within manufacturing, construction, or fire safety industries.
• Additional education in business, operations, or related fields.