Order Support Customer Experience Intern

About the Role

Customer Experience Intern at Schreiber Foods, supporting processes to deliver an exceptional customer experience. This paid internship offers a flexible hybrid work schedule located at the Home Office in Green Bay, Wisconsin.

• Hourly Rate: $18.75
• Work Schedule: 3 days onsite, remainder remote/working from home.
• Year-round, approximately 20 hours per week during the school year (up to 40 hours per week during breaks).

Key Responsibilities

• Collaborate with Order Support Coordinators, Customer Experience, Transportation, Distribution, Supply Chain Planners, and customers.
• Gain expertise in order changes, mass updates in an ERP system, EDI, and GenAI automated order entry.
• Take ownership of key order management and customer processes, while assisting with everyday tasks.
• Gain exposure to all aspects of order to cash management.
• Assist Customer Experience Analysts in providing responses and documents to key strategic customers.
• Communicate with internal stakeholders to ensure timely issue resolution and task completion.
• Analyze data, identify trends, and support process improvement efforts.
• Participate in team meetings, training opportunities, and special projects.

Requirements & Tech Stack

• Currently pursuing a bachelor’s degree in Business Administration, Business Analytics, Supply Chain, and/or Finance.
• Must have at least 3 semesters remaining in school upon start date (May 2028 grads or later).
• Must be able to work at Schreiber's Home Office in Green Bay, WI.
• Proficient in Excel.
• Requires a reliable internet connection (minimum 10 mb download speed) for remote work capability.
• A company laptop will be provided.

Qualifications

• Effective time management.
• Ability to multi-task.
• Attention to detail and strong organizational skills.
• Strong verbal and written communication skills.
• Demonstrates initiative, curiosity, and a willingness to learn.

Inside Look Upon Hire

• Flexible scheduling will be developed based on school schedules.
• Personalized training plan with weekly check-ins.
• Assigned mentor to assist with daily questions and guidance.
• Flexible scheduling during Finals and Midterms.
• Regular one-on-one meetings with your leader.
• Participation in regular team and department-wide meetings.
• Opportunities for job shadowing.