Spanish Caller

About the Role

This is a full-time, on-site Spanish Caller role based in New Delhi. The Spanish Caller will handle outbound and inbound calls with Spanish-speaking patients, clients, and stakeholders, ensuring clear communication and professional service.

Key Responsibilities

• Verifying patient information.
• Clarifying billing or insurance queries.
• Following up on outstanding accounts.
• Documenting call outcomes in internal systems.
• Coordinating with revenue cycle, coding, and collections teams to resolve issues, reduce denials, and support efficient payment processes.
• Meeting productivity and quality targets.
• Maintaining a courteous and culturally sensitive communication style.

Requirements & Tech Stack

• Spanish and English language proficiency (speaking, active listening).
• Professional telephone etiquette.
• Comfort with using computer systems, CRM or call management tools.
• Ability to document call details accurately.
• Ability to work on-site in New Delhi.
• Ability to manage time effectively.
• Ability to meet call volume and quality targets.
• Willingness to learn internal processes.
• Willingness to adapt to new technologies.
• Willingness to collaborate with cross-functional teams.

Qualifications

• Experience in customer service, call center operations, or patient communication in a healthcare or financial services environment.
• Basic understanding of healthcare billing, insurance processes, or revenue cycle activities (such as AR follow-up and denials resolution) (preferred).
• Strong interpersonal skills.
• Empathy.
• Ability to communicate with diverse populations in a gender-neutral and non-discriminatory manner.
• High school diploma or equivalent (required).
• Additional education in languages, healthcare administration, or a related field (a plus).